Returns/Refund Policy

We accept all returns for merchandise that is damaged upon receipt and inspection, provided that we are contacted within 3 days of receipt. The returned items must be in the original packaging. Shipping is not refundable nor is it paid by us for returns. You must email first and receive an authorization code before returning your product. Only returns with authorization will be refunded or replaced.

We want you to be completely satisfied with any and all products that you purchase from Vanessa's Gift. We also have to be wise in our business practices while being fair to our customers. Refunds are processed once we have received and inspected the merchandise. We will then credit your PayPal account or issue you a check. We reserve the right to offer a store credit rather than extend a refund in certain situations. We do not except returns on opened and used products. A Restocking Fee for 18% is charged for any canceled items after 24 hours. Also, for returned checks or Credit Card denial. This percent has been based on the salability of the product after return, shipping and handling costs and processing fees incurred by our company. This is standard in the industry. There is a $30.00 Returned check Fee for all checks that are returned through the bank.